SHIPPING & RETURNS
SHIPPING POLICY
Once the order is placed, your order will usually take 2-3 business days to process (prepare to be shipped). You will be sent an email with a tracking number once your order has shipped. Please allow 5-7 business days for USPS to deliver your order to your door.
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Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing support@auguststeak.com
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We ship via UPS and USPS.
RETURN & EXCHANGE POLICY
At August Steak, we strive to provide exceptional Premium Salts to our customers! If you're not happy with your purchase, please reach out–we'll try and make it right! If you have questions about refunding or replacing items from a recent order, please reach out to support@auguststeak.com with subject line RETURNS.
We currently do not accept returns for opened or unopened products, as it is not safe for us to let items re-enter our warehouse and food processing facility once they have been received by a customer.
Product that is damaged, either from origin or in transit, to a degree which would be unsafe for consumption may be eligible for a replacement or refund. Photo documentation is required.
Lost packages may be eligible for replacement or refund only upon a successful carrier claim. Our common carriers are UPS and USPS. UPS claims may be submitted 24 hours after estimated delivery date. UPS Claims take 10 business days for resolution. USPS claims may be submitted 15 days after ship date. USPS claims take 5-7 business days for resolution.